Infor CRM (Customer Relationship Management) > Sales

A solid foundation for synchronizing sales efforts.

To remain competitive, companies must coordinate sales efforts across the entire customer lifecycle—pulling cross-organization customer intelligence into the sales process, helping sales representatives become “trusted advisors,” and making appropriate, targeted offers to customers.

Infor’s CRM sales solution optimizes customer interaction time and gives salespeople the tools they need to be successful. It puts customer intelligence and guided processes in the hands of field sales, telesales, and account representatives and prepares them for calls and closing sales with quick access to consistent and accurate customer information. It simplifies the ordering process as well as the configuration of complex products.

Infor’s CRM sales software helps companies:

Increase sales productivity
Shorten sales cycles and increase sales revenue
Achieve more frequent orders and higher order values
Streamline the quote-to-order process
Reduce product configuration and pricing errors

Infor’s sales force automation capabilities have lowered Barco’s customer response times by as much as 90%, which has increased the customer satisfaction rate.

Jan Bruggeman
Program Director, Barco

The sales component of Infor CRM centralizes data from across the enterprise, giving your sales team quick access to consistent, accurate customer information—including the entire scope of each customer’s previous interactions with the organization—at all stages of the sales cycle. The following are included:

Sales Force Automation—manages the entire sales cycle with lead routing and prioritization, contact management, opportunity and pipeline management, call scripting, and mobile access.

Interactive Selling—provides all the information needed to close deals including product, proposal, documentation, availability, price, and margins.

Order Collaboration—streamlines ordering by providing self-service access in real time to critical product information before, during, and after a sale.

Configuration—allows you to meet every customer's need with the ability to pick the right product from a catalog, perform mass customization of complex products, and manage engineer-to-order and make-to-order configurations.