Baker & Taylor
This global information and entertainment services company implemented Infor PM for budgeting, which streamlined the complex budgeting process and saved costs by enabling the company to track items sold and the effects of sold items on inventory and the warehouses.
Bell Canada
A communications leader uses Infor CRM Inbound Marketing and transformed two call centers with 550 customer service representatives into selling centers. The time to distribute promotional campaigns improved by 75 percent, reducing campaign execution time from 4 days to 4 hours and increasing new-offer sales by 18 percent.
Carson-Dellosa Publishing Company, Inc.
Carson-Dellosa Publishing Company, Inc., one of the leading educational publishing companies in the United States, implemented Infor ERP FACTS Warehouse Management, improving distribution center operations. The company realized inventory reductions of 15-25% in 5 months, increased tracking capabilities, and improved throughput, efficiency, and accuracy across the entire organization.
CDS Global
A subsidiary of Hearst Corporation, this global data management company provides customized fulfillment services to more than 400 publishers and direct marketers. CDS Global solved the problem of lowering costs while still providing high-value service to its customers by implementing Infor CRM Epiphany Inbound Marketing—resulting in $11M in incremental sales.
VTR Global
Chile's main telecommunications company implemented Infor EAM Enterprise Edition, resulting in a remarkable increase in its quality of service; savings in maintenance costs; reduced repair time to just 30 minutes after massive service losses; and a reduction in customer service claims from 0.82 percent to 0.25 percent.